Terms of Service

1. Acceptance of Terms

By accessing neuralcube.io or engaging NeuralCube for AI agent services, you agree to be bound by these Terms of Service. If you do not agree, do not use our website or services.

2. Service Description

NeuralCube provides custom AI agent solutions deployed on dedicated hardware at your business location. Our services include:

• Custom AI agent development and configuration
• Dedicated hardware provisioning and deployment
• On-premise installation and setup
• Ongoing remote maintenance and updates
• Technical support per your service tier

3. Service Level Agreement (SLA)

Service levels vary by plan tier:

• Starter: Business-hours support with 24-hour response time
• Professional: Priority support with 12-hour response time
• Enterprise: Dedicated account manager with 4-hour emergency response SLA

We target 99.9% uptime for remote monitoring and update services. On-premise hardware uptime depends on your local infrastructure (power, network).

4. Data Ownership

Your Data: You retain full ownership of all business data, documents, and content processed by your AI agent. NeuralCube does not claim any rights to your data.

AI Models: The AI models deployed on your device are licensed to you for the duration of your service agreement. You may not copy, distribute, reverse-engineer, or sublicense the models.

Configurations: Custom agent configurations created during your engagement are owned by you and will be provided upon request if you discontinue service.

5. Intellectual Property

The NeuralCube platform, software, documentation, and proprietary methodologies are the intellectual property of NeuralCube. Your service agreement grants you a non-exclusive, non-transferable license to use the platform for your internal business operations.

All content on neuralcube.io, including text, graphics, logos, and code, is protected by copyright and trademark laws.

6. Payment Terms

• Setup fees are due upon signing the service agreement, with 50% payable upfront and 50% upon deployment.
• Monthly service fees are billed in advance on the first of each month.
• Late payments exceeding 30 days may result in service suspension.
• All prices are in US dollars unless otherwise specified.

7. Hardware and Equipment

The dedicated hardware provided as part of your service remains the property of NeuralCube unless otherwise agreed in your contract. You are responsible for:

• Providing adequate power, network connectivity, and physical space
• Maintaining a suitable operating environment (temperature, ventilation)
• Reporting any physical damage or malfunction promptly
• Not opening, modifying, or tampering with the hardware

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the service engagement. This includes business processes, technical configurations, and any other information reasonably understood to be confidential.

9. Termination

• Either party may terminate with 30 days written notice.
• Upon termination, NeuralCube will arrange retrieval of hardware within 14 business days.
• You will have 30 days to export your data before the device is wiped and retrieved.
• Outstanding fees through the termination date remain payable.
• Setup fees are non-refundable after deployment is complete.

10. Limitation of Liability

NeuralCube shall not be liable for indirect, incidental, special, or consequential damages arising from use of our services. Our total liability for any claim shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.

NeuralCube is not liable for data loss resulting from your failure to maintain adequate backups, or from power outages, network failures, or other infrastructure issues at your location.

11. Compliance

NeuralCube will sign a Business Associate Agreement (BAA) for healthcare clients and comply with applicable regulations including HIPAA, attorney-client privilege requirements, and SOX compliance standards as relevant to your industry.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved through binding arbitration in San Jose, California.

13. Changes to Terms

We may update these terms with 30 days written notice to active clients. Continued use of our services after the effective date constitutes acceptance of the updated terms.

Contact Us

Questions about these terms? Contact us at contact@neuralcube.io.