Last updated: March 1, 2026
1. Introduction
NeuralCube ("we," "our," or "us") is committed to protecting the privacy of our clients and their data. This Privacy Policy explains how we collect, use, and safeguard information in connection with our on-premise AI agent deployment services and our website at neuralcube.io.
2. Information We Collect
Business Contact Information: When you inquire about or purchase our services, we collect your name, business name, email address, phone number, and industry type.
Service Configuration Data: During agent setup, we collect information about your business workflows, integration requirements, and operational preferences to configure your AI agent.
Website Usage Data: We may collect browser type, IP address, pages visited, and other analytics data when you visit neuralcube.io.
3. On-Premise Data Handling
Our core product is designed with privacy as a fundamental principle:
- All AI models and data processing run entirely on dedicated hardware located in your office.
- Your business data, documents, and AI interactions never leave your premises.
- We do not have access to the data processed by your NeuralCube device during normal operation.
- Remote maintenance and updates are performed through secure, encrypted channels and do not involve transferring your business data.
- If you discontinue service, all data remains on your local device. Upon request, we can provide guidance on secure data deletion.
4. AI Agent Deployments
When we deploy an AI agent to your business:
- The AI models are installed locally on your dedicated device.
- All inference (AI processing) happens on-premise, not in the cloud.
- Training data and knowledge bases you provide are stored only on your local device.
- We do not use your business data to train models for other clients.
- Audit logs are stored locally and are accessible only by your authorized personnel.
5. How We Use Collected Information
- Provide, configure, and support our AI agent services
- Communicate with you about your account and service updates
- Process payments and manage billing
- Improve our products and services
- Comply with legal obligations
6. Data Sharing
We do not sell, trade, or rent your personal or business information. We may share information with:
- Payment processors (for billing purposes only)
- Service providers who assist with our operations, under strict confidentiality agreements
- Legal authorities when required by law or to protect our rights
7. HIPAA Compliance
For healthcare clients, we sign a Business Associate Agreement (BAA) and maintain compliance with HIPAA requirements. The on-premise nature of our deployment ensures that Protected Health Information (PHI) never traverses third-party infrastructure.
8. Data Security
We implement industry-standard security measures including:
- Encryption at rest and in transit on all deployed devices
- Access controls and authentication mechanisms
- Regular security updates delivered through secure channels
- SSL/TLS encryption on all website communications
9. Data Retention
We retain business contact information for the duration of our service relationship and for a reasonable period afterward for legal and accounting purposes. On-premise data is entirely under your control and retention policies.
10. Your Rights
You have the right to:
- Access the business contact information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
11. Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with a revised date. We will notify active clients of material changes via email.
Contact Us
For privacy-related inquiries, contact us at contact@neuralcube.io.